Residential Service

Residential Service Application

Water, Sewer, Garbage & Stormwater Services
Requested Start Date:*

MonthDayYear
Requests after 2:00 PM are not eligible for next-day service
TIME

Hour Minutes

AM/PM Option
I am responsible for contacting the Utility Billing office at 512-218-5460 to confirm the next available service date. If applicable, a same-day service fee may apply.
As owner or tenant, residing at this address, I assume full responsibility and liability for any damages or loss incurred to the property after requesting connection of water service during freezing or inclement weather.

Service Address
Street Address*

Street Number and Street Name

Street Address Line 2

CityState

Zip Code
Round Rock, TX *
Zip Code
Tenant/RenterProperty Management/CompanyLandlordOwner/Buyer
Attach Lease Agreement*

Please upload a copy of your lease agreement
Cancelof
New CustomerPrevious customer at the same address
Attach Property Deed (Failure to provide documentation may delay the processing of your application)

Please upload a copy of your property deed
Cancelof
The Landlord option allows property owners to maintain continuous services between tenant vacancies without needing to submit new service requests. A $100 deposit, charged to the first month's bill, is held for the duration of the account. If the account is 90 days overdue, the deposit is applied, and the account is closed. Property owners must instruct tenants to apply for services to avoid billing issues. When the property is sold, owners must notify the City of Round Rock to update the account and submit a disconnect, remaining responsible for bills until notice is given.
Yes - Create a Landlord Account

Primary Account Owner

Customer Information
Legal Name*

First NameLast Name
Social Security Number*
No SSN #? Contact the UB Office at 512-218-5460
Date of Birth*

MonthDayYear
Date
Driver's License Number*
Or Government Issued Identification Number
Phone Number*
Format: (000) 000-0000.
AGE
Email Address*
example@example.com
Attach a copy of Government IDTake a Picture of Government ID
Attach Current Driver's License or Government Issued ID*

Please upload a copy of a valid Government Issued ID
Cancelof
- Click below to take a photo of your Government ID*

NoYes
- Co-Applicant Information
  
  Optional
- Legal Name *
  
  First NameLast Name
- Social Security Number*
  No SSN #? Contact the UB Office at 512-218-5460
- Date of Birth *
  
  MonthDayYear
  Date
- Driver's License Number *
  or Government Issued Identification Number
- Attach a copy of Government IDTake a Picture
- Attach Current Driver's License or Government Issued ID*
  
  Please upload a copy of a valid Government Issued ID
  Cancelof
- Click below to take a photo of your Government ID*

YesNo
How many additional occupants?*
Additional Occupants

List all occupants age 18 and older included on the lease
Name*

First NameLast Name
Date of Birth*

MonthDayYear
Date
Email*
example@example.com
Phone Number*
Please enter a valid phone number.Format: (000) 000-0000.
Name*

First NameLast Name
Date of Birth*

MonthDayYear
Date
Email*
example@example.com
Phone Number*
Please enter a valid phone number.Format: (000) 000-0000.
Name*

First NameLast Name
Date of Birth*

MonthDayYear
Date
Email*
example@example.com
Phone Number*
Please enter a valid phone number.Format: (000) 000-0000.
Name*

First NameLast Name
Date of Birth*

MonthDayYear
Date
Email*
example@example.com
Phone Number*
Please enter a valid phone number.Format: (000) 000-0000.
Name*

First NameLast Name
Date of Birth*

MonthDayYear
Date
Email*
example@example.com
Phone Number*
Please enter a valid phone number.Format: (000) 000-0000.

Deposit Waiver

Optional
A new customer applying for services who provides a letter of credit from another utility confirming that, in the 12 months prior to the application date, the customer:
- Has not had more than one (1) late payment for services
- Has not had services disconnected for nonpayment; and
- Has not been issued more than one (1) insufficient funds notice; and
- Has not engaged in meter tampering.
*The Letter of Credit is subject to verification by the City of Round Rock

A customer applying for services who is military personnel returning from deployment and provides U.S. military orders confirming deployment within the past twelve (12) months.

An existing customer aged 65 or older who is applying for new services and does not have any outstanding past due balance at the time of application.
YesNo
Attach your Letter of Credit*

Cancelof

Business Entity

Property Management Company
Company Name*
Contact Person

First NameLast Name
Tax Identification Number*
Email Address*
example@example.com
Phone Number*
Please enter a valid phone number.Format: (000) 000-0000.

Billing Preferences
YesNo
- Mailing Address
  Round Rock, TX
- Billing Address
  
  Street Address
  
  Street Address Line 2
  
  City State
  
  Zip Code
- The City of Round Rock's Go-Green initiative. All Residential customers will be enrolled to receive e-bill statements to help our efforts reduce our paper footprint.
  - Customers can view their online statement anytime by registering here.
  - Have secure online access to your past 12 months of statements.
  - Receive an email or text message when your statement is available for viewing online.
- I am aware that I will be signed up for electronic billing, and that I can access my monthly utility bills online at roundrocktexas.gov/paymybill. I agree to receive monthly email notifications at the below-provided email address when my bill is ready. After my selected service start date, I will fill out the Customer Update form to change my preference if I decide not to use paperless billing.
- Confirmation of your email:

Billing Preferences
YesNo
- Mailing Address
  Round Rock, TX
- Billing Address
  
  Street Address
  
  Street Address Line 2
  
  City State
  
  Zip Code
- Paper StatementE-bill Statement

Friendly Rock Donations

Optional
NoYes
- I would like to pledge to Friendly Rock each month. By entering an amount below, I understand that my pledge will be added to my monthly bill, and can be cancelled at any time by contacting Customer Service at 512-218-5460. The City of Round Rock and The Serving Center sponsor Friendly Rock, used to assist citizens who occasionally need help paying their Utility Bill.
- Monthly Pledge Amount ($)

Confidentiality Request
I do not authorize disclosure to any person other than myself or my representativeI authorize disclosure to the following person(s) below:
Authorized Persons:
I am over 60 years of age, a residential customer, and occupy the entire premises for which this penalty waiver is requested.

Terms & Conditions

Please Read
I understand the City may require up to 1 - 2 business days to connect service.I understand that a $25.00 administrative fee and $100.00 deposit will be charged on the first month’s bill for residential accounts. Should any additional service trip(s) be required, it will be an additional $25.00 per trip.I understand that I am responsible for all discharges of water on the customer side of the water meter, regardless if the discharge was a result of my actions or in-actions.I understand that a minimum monthly service charge will be assessed for my active utility account regardless of any water consumption.I understand that I am liable for any damage to the water meter installed on the property. It is unlawful for anyone to break, damage, tamper with, obstruct or prevent the proper operation of the water meter.I understand that a violation of any of the offenses listed above will result in additional fees for water lost, damages incurred, and criminal charges may be filed against the customer.I agree, both applicant and co-applicant, if any, have the authority to close the account and that the return of the deposit, if any, may be issued to the applicant or the co-applicant.
Should be Empty:

Residential Service Application

Service Address

Primary Account Owner

Co-Applicant Information

Additional Occupants

Deposit Waiver

Business Entity

Billing Preferences

Billing Preferences

Friendly Rock Donations

Confidentiality Request

Terms & Conditions